Get in Touch With Us
If you have a question about how we review casinos not on GamStop, spotted something that needs correcting, or want to raise a concern about our content, this is the right place to reach us. We read every message that comes in and aim to give you a proper, individual answer rather than a stock reply.
How to Reach Our Team
Email is the most reliable way to contact Non Gamstop Casinos. Write to us at [email protected] and a member of our editorial team will pick up your message. We aim to respond within two working days, though this can stretch slightly during busier periods.
To help us route your enquiry quickly, tell us upfront what it's about — for example, whether it relates to a specific casino review, a factual point in one of our guides, or something more general. A brief summary line in your subject saves everyone time.
What We Can Help With
- Questions about our research — If anything in our coverage of welcome offers, wagering requirements, payment methods or withdrawal times is unclear, ask us to explain it in plain terms.
- Corrections — Casino terms change often. Bonus percentages, minimum deposits, free spin allowances and cashout limits can all be revised by operators without much notice. If you've noticed something on the site that no longer matches what a casino advertises, please let us know so we can check it against the latest information and update accordingly.
- Feedback on our top lists — If you've used one of the sites we cover, such as those featured in our guide to trusted non GamStop casinos, and had an experience that contradicts what we've written, tell us the details. Reader reports help us keep our assessments honest.
- General enquiries — Questions about how licensing works for overseas operators, how GAMSTOP exclusion interacts with sites outside its scope, or how UK payment methods behave on these platforms are all fair game.
- Support and safer gambling concerns — If you or someone close to you is struggling with gambling, please say so in your message. We'll point you towards organisations such as GamCare, and we'd rather you contact us about this than not reach out at all.
What Happens Once You've Written to Us
Every message is read by a person, not filtered through an automated system. We check the details you've raised — whether that means re-verifying a bonus term, cross-checking a payment processing time, or looking again at how a particular offer is presented — before replying.
Where a correction is warranted, we update the relevant page and note the date of the change. Where a query needs more digging, we'll tell you honestly if we don't have a definitive answer rather than guess.
A Word on What We Do and Don't Cover
Non Gamstop Casinos publishes research-based reviews and guides aimed at UK readers who are looking into casinos operating outside the GAMSTOP self-exclusion scheme. We explain how these sites work — their bonus structures, wagering requirements, payment options and licensing arrangements — so that readers can make informed decisions. We are not a support service and we don't process complaints on behalf of casino operators, but if you've had a dispute with a site we've reviewed, we're interested to hear about it and it may inform how we describe that operator going forward.
We're also not able to offer personal financial or gambling advice through this contact form. If you need that kind of support, GamCare and other UK-based organisations are set up specifically for it, and we're happy to point you in the right direction if you ask.
Before You Get in Touch
A few things that help us help you faster:
- Include the name of the casino or the page you're referring to, if applicable.
- Mention roughly when you noticed the issue or read the content in question.
- Keep sensitive account details, passwords or payment information out of your message — we'll never ask for these.
- If your enquiry concerns a live dispute with an operator, include what you've already tried, such as contacting their support team directly.
We appreciate readers who take the time to write in, whether it's to flag an error, ask a question, or share how their own research lined up with ours. It genuinely shapes how we cover this subject going forward.